Salon Skincare - From The Comfort Of Home

FAQ

FAQ

Tracking numbers are assigned to packages when they ship (usually within 2-5 business days). When your package ships, you will receive an email with your tracking number and a link to check the status.

To easily track your order, you can click here:

https://luxskin.co/pages/track-my-order

PLEASE NOTE due to COVID-19: You may experience slight delays due to widespread shipping restrictions and screening both for US and International orders. Not to worry, our shipping partners have promised all orders WILL be delivered regardless.

Processing Details


Once your order is verified and your payment is approved, processing begins. This takes approximately 3 - 5 business days -- not including weekends or holidays. After processing, orders are shipped from our warehouse.

You will receive a confirmation email once your order is shipped. 

 

 

SHIPPING DETAILS

The shipping begins after processing time, which typically takes between 3-5 business days (not including weekends or holidays. 

 

 

 PLEASE NOTE due to COVID-19: You may experience slight delays due to widespread shipping restrictions and screening both for US and International orders. Not to worry, our shipping partners have promised all orders WILL be delivered regardless.

In a perfect world, package deliveries arrive on time without any issues. But, in some cases, delays occur and here are the reasons why:

  • Failed delivery attempts – This occurs if there was no one there to receive the package or if the address is misspelt, incomplete or outdated. Usually, couriers make 2 or 3 attempts to deliver your package, but on different days. After these attempts, your package will most likely be stored in the courier’s warehouse for 5-7 days. Please contact your local post office immediately to track it down. If your package has already been sent back to us, simply Contact Us so we can resend it.
  • Delay caused by customs – International shipments are held up in customs to check that the contents and value of the package were declared accurately. Your tracking status will update soon after your package has been cleared and released. For updates, you may also contact your local post office or delivery service provider since a local tracking number may be provided to you for possible additional tracking events.
  • Marked as undeliverable – This happens if the courier has no access to the delivery location. Your package will then be sent back to us. If this is the case, Contact Us right away so we can resend your package.
  • Lost packages – One of the worst case scenarios why your package can get delayed is because it got lost along the way. Please contact first your local post office for updates. If you haven’t received it yet, Contact Us and we’ll do our best to help.
  • Weather conditions – Bad weather can block the roads or slow down the transit and cause a delayed delivery. Keep following up with your local post office to track the movement of your order.
  • Holidays – A sudden or unexpected increase in shipment delivery volumes is most common during the holiday season when the shopping extravaganza begins. Because of this, delivery may take longer than usual. Simply follow up with your local post office to track down your package.

Your tracking number will be in your shipping confirmation email (this may be in your spam or junk folder). If you still cannot find it, please message or email and we will provide it.


If your order has just shipped please allow 1-3 business days for tracking to update.



In these cases, we recommend getting in touch with the courier or shipping provider ASAP - - they’ll usually resend your package the next working day, or ask you to pick it up at their offices. If your order has been marked as delivered but you haven’t received it, please follow these next steps:

  1. Search around your door for a notice of attempted delivery.

  2. Look around the delivery location
    In order to protect your order from theft or weather, some delivery drivers might leave it around the bushes, in a grill, in a plastic bag, around your porch or another place where it can be protected.

  3. Make sure someone else hasn’t received your package
    It’s also likely a neighbor received your order or a family member that was available in your residence.

  4. Wait 36 hours
    Sometimes shipping companies marked an order as ‘Delivered’ while the package is still in transit. If after waiting this period of time, please get in touch with the shipping company.

If all above steps were unsuccessful, please Contact Us immediately and we'll assist you further. 

1 Jar = 1 Month Supply (approx)

Yes, the cream will feel like a warm/hot sensation! This is how you know it's burning the fatty acids away and purifying your booty!


This will last 30-60 mins and intensity will depend on the amount of cream applied (you dont need much!)

Take 2 fingers and get a small amount - massage thouroughly into your booty!

The Booty Mask is intended mainly for use on Booty and Thighs.

IPL (Intense Pulsed Light) is a modern type of laser hair removal used for permanent/long-term hair removal.

        • Light energy from IPL is absorbed by the melanin in the hair, which then turns to heat and destroys the hair cells





There have been numerous worldwide studies that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular safe and effective method of hair removal at home and in clinics.

One of the biggest advantages of IPL over other types of laser is that it is far less painful. Most customers explain the feeling as a warm sensation on the skin.

No, it isn't necessary to wear eye protection while using our handset.  Our handsets are fitted with a sensor and will not pulse and light unless the entire window is pressed against your skin. That being said you should never try and look directly into the light as it flashes

Most customers begin to notice a reduction of hair after just 3-4 treatments, with complete results after 12 treatments. However, results vary from person to person.

We recommend using your handset once a week for the first 12 weeks. After this period use your handset once a month, for 3 months or until satisfied. To maintain hairless smooth skin, use your handset once every 2 to 3 months, or as needed.

  • Our handsets have 300,000 flashes, which will last well over 10 years if used as directed.


Our handsets have an energy output of 4.9J/cm2 which means it is ideal for hair removal and is also approved for safe and effective at-home use.

You can use your handset on your entire body, including your Brazilian and face (just be sure to not get too close to your eyes).

    • Yes, you should shave the desired areas before using your handset.



Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods removes the entire root, which is what absorbs the light during the treatment.

  • No. This product is a once-off purchase. There is absolutely no need for replacements or refills.


IPL is suitable for all but the darkest skin tones. Refer to the skin tone chart below to see whether or not IPL is suitable for you.

  • IPL relies on melanin in the hair absorbing the light energy, and therefore IPL is not effective on very light blonde, red, or grey coloured hair.

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, we still don’t recommend using our handset as a precaution.

You should not IPL over very dark freckles or moles, however light freckles are fine.

You should not IPL over tattoos. However, going around tattoos is fine.

      • Our handsets come with a 12V power supply.




Yes, our handsets come with a LIFETIME warranty.

Lux Skin™ Jade Crystal Sonic Face Wand uses sonic vibration massage to help refresh and restore the skin, combined with the Jade Crystal which is well known for its purity and purification benefits.

If used daily most women see visible results within a couple of weeks! (Results vary from person to person)

The Jade Crystal Face Wand is designed for the face only. 

Please refer to our massage techniques for specific areas to target.

No worries! Just follow our Money Back Guarantee here. To get a Full Refund!