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Returns & Warranty

The LUX SKIN Promise

Try it for 90 days. Love it, or send it back.

Every LUX SKIN™ product is backed by our 90-Day Money-Back Guarantee and a 12-Month Warranty, so you can start your new routine with total peace of mind.

Start a return or claim How it works
4.6/5 on Trustpilot 7,000+ reviews 1,000,000+ customers since 2019
90
Day
Money-Back
Guarantee
12
Month
Product
Warranty
At a glance

Two promises. Zero stress.

See details →

90-Day Money-Back Guarantee

Changed your mind? Not the right fit? No problem.

Window
90 days from delivery
You get
Exchange or store credit
See details →

12-Month Warranty

Faulty or not working as it should? We'll replace it free.

Window
12 months from delivery
You get
A free replacement
90-Day Money-Back Guarantee

Not loving it? You've got 90 days.

If you decide within 90 days of delivery that your product isn't for you, send it back and choose how you'd like us to make it right.

Option 1
Exchange
Swap for another product of equal value to your original order.
Option 2
Store credit
Credit to spend on anything in the LUX SKIN range.

To qualify

  • Your return is started within 90 days of your delivery date.
  • The item is in its original packaging and undamaged.
  • Your return is approved by our support team before you send it.
Good to know
Return shipping is paid by you, and original shipping costs aren't refundable.
Please don't post your item to the address on your parcel. We'll send you the correct return address once your return is approved.
How it works

Three simple steps.

  1. 01

    Get in touch

    Contact our support team with your order number and let us know what's up.

  2. 02

    Get approved

    We'll confirm your return or warranty claim and tell you exactly what to do next.

  3. 03

    Get sorted

    Receive your exchange, store credit or free warranty replacement.

12-Month Warranty

Faulty? We'll replace it, free.

Every LUX SKIN product comes with a 12-month warranty. If yours arrives broken, or doesn't work or function as it should, we'll send you a replacement at no cost.

12 months
of cover from the date you receive your order
Up to 2
free replacements within that year
Store credit
available after two replacements have been issued
Not covered: physical damage caused by misuse, or accidental damage to the product.
FAQ

Questions, answered.

Can't find what you need? Contact our team.

Where do I send my return?

Not to the address on your parcel. Contact our support team first. Once your return is approved, we'll send you the correct return address.

Who pays for return shipping?

Return shipping is paid by the customer, and original shipping costs aren't refundable.

Can I swap for a different product?

Yes. Exchange for any product of equal value to your original order, or choose store credit to shop the full LUX SKIN range.

My product isn't working. What do I do?

Get in touch with our support team. If it's within 12 months of receiving your order, you're covered by our warranty and we'll send you a free replacement.

Does the warranty cover drops or accidents?

No. The warranty covers products that are faulty or don't function correctly. It doesn't cover physical damage from misuse or accidental damage.

What if my replacement has an issue too?

Your warranty covers up to two free replacements within 12 months. After two replacements, you can choose store credit instead.

Need a hand? We're here.

Returns, exchanges or warranty claims, our support team will get you sorted.

Contact support Track your order

The 90-Day Money-Back Guarantee and 12-Month Warranty are in addition to any rights you have under consumer law in your country.